PRESTIGE POINT SOLUTIONS

Welcome to Prestige Point Solutions

Welcome to your new home! We are here to provide you with a safe, welcoming, and supportive place where you can live life on your terms. Our dedicated team works closely with residents and their families to ensure a smooth, personalized experience from day one.

Please read this handbook carefully, it explains what is expected of you and what you can expect from us.

Our House Manager is here to help you get settled and answer any questions you may have.

When you arrive, the House Manager will guide you through the move-in process:

•Your belongings will be inspected for pests.

•All clothing must be washed before entering your bedroom.

•You will complete intake forms including emergency contacts, medication lists, and house agreements.

•You will receive a tour, meet other residents, and be given a welcome packet.

Our Mission & Values

Our Mission

Prestige Point Solutions provides safe and supportive independent living options — including both private and shared rooms — for individuals who value comfort, dignity, and freedom. Our homes offer a stable environment where residents can maintain independence, connect with community, and pursue personal growth.

Our Values

•Respect — We treat every individual with dignity and honor their life experiences.

•Integrity — We act ethically and transparently in all decisions and interactions.

•Safety — We prioritize the physical and emotional well-being of every resident.

•Support — We foster a nurturing environment that promotes growth and healing.

•Empowerment — We encourage personal responsibility and independence in daily living.

•Community — We build trust and connection through open communication and mutual care.

Who We Serve

Prestige Point Solutions is for individuals who are ready to live in a shared housing environment and can manage their daily lives with independence. To live here, residents must be able to ambulate independently, manage their own medications and daily routines, and be willing to follow house rules and contribute to a respectful community.

Our homes are not licensed medical or care facilities and do not provide clinical or personal care services.

House Rules & Expectations

General Conduct

•Treat all residents, the House Manager, and visitors with respect.

•Use kind, non-threatening language. Harassment or intimidation is not tolerated.

•Never enter another resident's room without permission.

Cleanliness & Shared Living

•Keep your personal space neat and clean.

•Clean up after yourself in shared spaces — kitchen, bathroom, and common areas.

•Participate in household chore rotations as assigned.

•Do not leave food out or allow trash to build up in your room.

Laundry

•Laundry supplies are provided. You will be assigned a specific laundry day.

•Stick to your schedule out of respect for other residents.

Noise & Quiet Hours

•Quiet hours are from 11:00 PM to 7:00 AM, including phone calls, music, and TV.

Drugs, Alcohol & Weapons

•Alcohol, illegal drugs, and weapons of any kind are strictly prohibited.

•Violation of this rule will result in immediate dismissal from the home.

Smoking & Vaping

•Smoking and vaping are not allowed inside the home.

•Smoking is permitted only in the designated outdoor area. Dispose of butts properly.

Theft & Personal Belongings

•Taking another resident's belongings without permission is considered theft.

•Theft of food, money, clothing, or medication may result in immediate dismissal.

Common Areas

•Personal items must be kept in your assigned bedroom.

•Proper clothing is required in all shared spaces — pajamas and revealing clothing are not permitted.

Sleeping Areas

•Residents must sleep in their assigned bedroom and bed only.

•Sleeping in common areas is not permitted.

Personal Belongings at Move-In

•Residents may bring a maximum of two bags of personal belongings.

•No personal furniture, large boxes, or excess storage containers.

•No items brought in from dumpsters, thrift stores, or strangers.

Medication Safety

•You are responsible for taking your own medications.

•Do not share prescription or over-the-counter medications with anyone.

•Properly dispose of discontinued or expired medications.

Food & Kitchen

•Label all personal food with your name and store in your designated area.

•Cooking must be supervised at all times — never leave food unattended on the stove.

•Do not unplug appliances or disable smoke detectors.

Lights & Utilities

•Turn off lights and electronics when not in use.

•Be mindful and responsible with water and electricity usage.

Financial Expectations

The monthly program fee is due on the first day of each month. Late fees may apply for payments not received by the due date. Accepted payment methods will be shared during move-in, and receipts are available upon request.

If you are facing unexpected hardship and cannot pay on time, notify the House Manager as soon as possible. Repeated non-payment may result in loss of housing.

Chore Expectations

All residents are expected to participate in basic household chores — sweeping, mopping, wiping surfaces, taking out trash, and kitchen cleanup. A chore schedule is maintained by the House Manager. If you cannot complete your chore, notify the House Manager in advance.

Visitors & Curfew

Visitors

•Visitors are allowed in common areas only. Bedrooms are off-limits to guests.

•Staff approval is required before any visitor enters the home.

•Visiting hours: 11:00 AM to 7:00 PM. No overnight guests permitted.

•Children are not allowed on the property.

•Residents are responsible for their guests' behavior.

Curfew

•All residents must return home by 11:00 PM each night.

•Arriving late without advance notice may result in a warning.

•Consistently missing curfew may lead to further consequences.

Room Inspections

Rooms will be inspected by the House Manager on a regular schedule (weekly or bi-weekly). You will be notified in advance. Surprise inspections may occur if there is concern about cleanliness or safety. Inspections check for general tidiness, no food or pest issues, no damage, and no prohibited items.

Repeated violations may result in a warning or further action.

Conflict Resolution & Grievances

If a conflict arises, try to calmly resolve it with the person involved. If it continues or feels unsafe, report it to the House Manager. You may also request a Grievance Form to formally document a concern — all grievances are handled with discretion and confidentiality.

•No yelling, arguing, threatening, or aggressive communication in the home.

•Residents have the right to file concerns without fear of retaliation.

Emergencies & Safety

We provide a safe and structured living environment with 24-hour security measures. Emergency phone numbers are posted in the common area. Know the location of exits, fire extinguishers, and first aid supplies.

•Fire or smoke: exit immediately and call 911. Do not re-enter until cleared.

•Medical emergency: call 911, then notify the House Manager.

•Medication reaction: call 911 immediately. Never take medication not prescribed to you.

•Missing resident: if not located within 30 minutes, leadership, emergency contacts, and if necessary lawenforcement will be notified.

•Tampering with smoke detectors or fire extinguishers is strictly prohibited.

Move-Out Process

•Provide advance notice so the House Manager can assist with next steps.

•Clean your room and remove all personal items.

•Take out trash and report any damage to staff.

•Return your key and any household items provided.

•Participate in a final walk-through with the House Manager.

Acknowledgment of Handbook

All residents are required to read and agree to the policies outlined in this handbook. You will receive an Acknowledgment Form confirming you have received, read, and understood the rules and expectations here.

Our goal is to support every resident in having a safe, stable, and respectful home. Repeated or serious violations may result in removal from the program. We appreciate your commitment to maintaining a positive living environment for everyone.